PetScoop.com
Project Year: 2016
Project Timeframe: 6 months
About: Pet Scoop is a dog poop pickup service in Denver Colorado, providing services to individual dog owners as well as commercial services for apartment complexes and municipalities.
Company Size: 30
Company Location: Denver
Founded: 1994
Introduction
Pet Scoop has already completed numerous projects with OGO Sense between 2010 and 2016. First, ogosenseMethodology service helps Pet Scoop increase number and quality of local service leads. Second, ogosenseMaintenance helps Pet Scoop maintain a normal operation of its website and third, ogosenseDesign service helped Pet Scoop redesign and migrate its Joomla 1.5 website to the latest stable version of Joomla CMS. With the latest introduction of the mobile app, OGO Sense became a true digital marketing partner to Pet Scoop.Problem
Pet Scoop field staff used a paper-based process to report their work hours. When field staff had to make a trip to the office just to deliver their time sheets, it created unnecessary trips and additional company expenses. Considering the instant nature of the world we live in today, waiting a week to collect all shift information also seemed outdated. Pet Scoop tried to create a mobile app prototype on their own but it was difficult to use and the time and mileage report was not automatically tied to employee payroll calculations.Solution
OGO Sense designed and implemented a Pet Scoop field app to eliminate the paper-based process and integrate time and mileage tracking with the weekly payroll calculations. Within the first month, we built a web based version of the mobile app prototype to prove the concept of paperless time and mileage recording for Pet Scoop. After addressing the initial issues and proving that the process would work in practice, we developed a mobile app which featured a much better user experience. The mobile app did not require field staff to login the app every day over the mobile web browser. Also, the app screens were a lot easier and faster to navigate. However, we did keep the web based version of the app active in case of possible Android app issues or if some staff wanted to use all features on their iPhone. Other key feature of the app include ability to review, accept and close tickets assigned by office staff. The purpose of app tickets is to eliminate the reliance on text messages and improve the quality assurance process. Pet Scoop Field app and its web based dashboard improved the business process and efficiency with a lot of potential to expand in the future.the development of the Pet Scoop Field Tech app.
Results
We met Pet Scoop business objectives focused on improving business process and efficiency. Field staff can submit shift entries instantly to the central database without making a trip to the office. The shift information is then analyzed, approved and then payroll stats are calculated with a minimal office staff intervention. The mobile app user experience also makes it easier for field techs to do their jobs. .Since we created a new process for time and mileage reporting, field staff have logged over 4,000 shift entries and now office staff can process payroll within an hour instead of a whole day.| 4,000 + # of shift entries using the new process |
87% Reduction in time burden to process weekly payroll |
| 4,000 + # of shift entries using the new process |
| 87% Reduction in time burden to process weekly payroll |
Client Testimonial
“We've been working with Ogy and his team of developers for several years and have always been pleased with their expertise and results. They are great at communication and always exceed our expectations.”
Sam Johnson, President, Pet Scoop